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September 01, 2021

Upcoming enhancements (as of September 1, 2021)

This list highlights key enhancements we're working on. Since our team is constantly in motion, this list is not exhaustive and the items here are subject to change. We're always making minor upgrades behind the scenes to deliver a more remarkable experience. Click the "Read More" button to see all the upcoming enhancements.

MEMBERS

Expanding Member Help Center

The Member Help Center, which was recently unveiled, will be expanded to all members through the member website as well as the mobile apps. The Member Help Center provides tools to support members effectively and efficiently.

Single point to login

Login to all HealthEquity websites and mobile apps with a single, unique login and security credential.

Spanish option on IVR

Members will be able to receive instructions in Spanish through our Interactive Voice Response system, including the self-service handling of common questions (balance inquiry, replacement card order, etc.).

Improved claim substantiation

Enhanced behind the scenes claims matching and pooling functionality that will increase auto-claim substantiation rates.

Qualified medical expense scanning on mobile app

Members will be able to scan a barcode and determine whether an item meets the IRS definition of qualified medical expense for Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), or Health Reimbursement Arrangements (HRA)

Android app enhancements

Addressing issues that will improve stability and performance of the HealthEquity Android app.

Additional Luum connectivity

Single-sign-on will be available between Luum and HealthEquity websites and mobile apps. The integration will deliver a seamless experience for members enrolled in Luum’s commuter program in addition to other benefit accounts such as Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Wellness.

BENEFITS MANAGERS

Streamlined COBRA Rate Renewal process A new online interface will allow clients to quickly update health plan information and rate details during COBRA open enrollment. This new feature will streamline administrative effort for clients and reduce processing time for open enrollment materials. It also ensures COBRA participants have the latest plan information and rate change notifications as early as possible.

Single point to login Benefits managers will be able to administer all their benefit accounts through one login, one set of credentials, and one location. Regardless of whether they’re using HealthEquity or WageWorks products, they will have one experience.

Faster online contributions with immediate invoice creation and results Contribution system enhancements will allow our small employers who manually enter their HSA contributions online to no longer need to wait for their results in an email. Instead, the system will immediately generate an invoice and clients will see the processing results in the confirmation screen.

BETA: Benefits Manager Help Center The Benefits Manager Help Center will provide tools specifically designed to help benefits managers administer healthcare accounts with greater ease and in-line education.

Single place to upload and manage all program files Whether a client uses HealthEquity or WageWorks products, file uploading will be done from the same online screen—thus further streamlining the process for administering various benefit accounts.

Additional Luum and HealthEquity connectivity Single-sign-on will be available between Luum and HealthEquity websites and mobile apps. The integration will deliver a seamless experience for benefits managers as they administer Luum’s commuter program in addition to other benefit accounts such as Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Wellness.

PARTNERS

Streamlined COBRA Rate Renewal process To help reduce processing time and simplify open enrollment for COBRA, we will be introducing a new online interface that allows clients to quickly provide updated health plan information. This new interface will make it easier than ever for clients to provide health plan details and will ensure COBRA participants receive timely information about their health plan options.

APIs

Want more control over front end integrations? Our APIs will allow authorized partners to seamlessly, securely display information to their clients and members.

Expanded state continuation coverage

We expect to expand administration for state continuation coverage to all states with an insurance continuation requirement. System enhancements will allow us to quickly configure and administer state continuation programs, while customizing it to the different requirements for each state. The offering can be paired seamlessly with our COBRA product to ensure compliance with all state and federal continuing coverage laws.

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