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upcoming
June 01, 2021

Upcoming Enhancements (as of June 1, 2021)

This list highlights key enhancements we're working on. Since our team is constantly in motion, this list is not exhaustive and the items here are subject to change. We're always making minor upgrades behind the scenes to deliver a more remarkable experience.

MEMBERS

Increased interest rates for Health Savings Account (HSA) cash balances Members will be able to increase the interest rates they earn for HSA cash balances through Yield+, an additional interest-bearing opportunity. Yield+ will be structured with a tiered interest rate schedule enabling higher balance accounts to earn higher interest rates.

Single point to login Login to all HealthEquity websites and mobile apps with a single, unique login and security credential.

Easier expense management Whether you have one account or many, managing card transactions and claims will become easier in the new expense management center. In addition to an simple-to-navigate layout, there will also be improvements to how members identify the status of an expense and any important next steps that should be taken – without the need to consult the service center.

Qualified medical expense scanning on mobile app Members will be able to scan a barcode and determine whether an item meets the IRS definition of qualified medical expense for Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), or Health Reimbursement Arrangements (HRA)

Additional Luum connectivity Single-sign-on will be available between Luum and HealthEquity websites and mobile apps. The integration will deliver a seamless experience for members enrolled in Luum’s commuter program in addition to other benefit accounts such as Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Wellness.

Expanding Member Help Center The Member Help Center, which was recently unveiled, will be made accessible to all our members through the member website. The Member Help Center provides tools to support members effectively and efficiently.

BENEFITS MANAGERS

Streamlined COBRA Rate Renewal process A new online interface will allow clients to quickly update health plan information and rate details during COBRA open enrollment. This new feature will streamline administrative effort for clients and reduce processing time for open enrollment materials. It also ensures COBRA participants have the latest plan information and rate change notifications as early as possible.

Single point to login Benefits managers will be able to administer all their benefit accounts through one login, one set of credentials, and one location. Regardless of whether they’re using HealthEquity or WageWorks products, they will have one experience.

Faster online contributions with immediate Invoice creation and results Contribution system enhancements will allow our small employers who manually enter their HSA contributions online to no longer need to wait for their results in an email. Instead, the system will immediately generate an invoice and clients will see the processing results in the confirmation screen.

Simplify manual enrollments in the website For clients using both HealthEquity and WageWorks products, manual enrollments will be streamlined. The “one-and-done” enhancement removes the need to manually enter a member profile in each system. Moreover, the user interface (UI) will be updated to simplify navigation across the site.

BETA: Benefits Manager Help Center The Benefits Manager Help Center will provide tools specifically designed to help benefits managers administer healthcare accounts with greater ease and in-line education.

Single place to upload and manage all program files Whether a client uses HealthEquity or WageWorks products, file uploading will be done from the same online screen—thus further streamlining the process for administering various benefit accounts.

Additional Luum and HealthEquity connectivity Single-sign-on will be available between Luum and HealthEquity websites and mobile apps. The integration will deliver a seamless experience for benefits managers as they administer Luum’s commuter program in addition to other benefit accounts such as Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Wellness.

PARTNERS

Streamlined COBRA Rate Renewal process To help reduce processing time and simplify open enrollment for COBRA, we will be introducing a new online interface that allows clients to quickly provide updated health plan information. This new interface will make it easier than ever for clients to provide health plan details and will ensure COBRA participants receive timely information about their health plan options.

Self-guided online demo for FSA, HRA, and more To help provide a complete picture of our total solution, our self-guided online demo will accurately represent the member and client experience around Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), Dependent Care FSA, Commuter and Wellbeing. Moreover, as we continue to enhance the member and client websites, these demos will always reflect the true user experience.

Expanded state continuation coverage We expect to expand administration for state continuation coverage to all states with an insurance continuation requirement. System enhancements will allow us to quickly configure and administer state continuation programs, while customizing it to the different requirements for each state. The offering can be paired seamlessly with our COBRA product to ensure compliance with all state and federal continuing coverage laws.

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partner
H S A
F S A
H R A
Commuter
C O B R A
June 08, 2021

Integration with Ease simplifies enrollment for benefits advisors

By linking our Health Savings Account (HSA) and other consumer directed benefits (CDB) solutions to the Ease digital platform, benefits advisors can easily create value and grow their business. It accelerates the process to enroll and onboard clients and provide benefits advisors with visibility into their book of business through online reporting and tools.

This partnership with Ease further broadens HealthEquity's integrations with all your preferred benefit administrator platforms, health plans, retirement providers, and payroll vendors. It provides a digital experience that streamlines workflows providing more time to focus on growing the business.

To learn more, contact EaseSales@healthequity.com or call 866.477.1934.

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Commuter
May 17, 2021

Guided online demo of Luum commute experience

In our continued efforts to bring the power of the HealthEquity digital experience to sales conversations, we have now added the member and client experience with our Luum commuter solution to healthequity.com/demo. The intuitive, self-guided online demo walks step-by-step through various commuter functionalities on our member website and mobile app, as well as the administration experience.

Beyond our Luum commuter functionality, the self-guided online demo also provides the actual member and client experience with our new consolidated homepage, the mobile app and our Health Savings Account (HSA) solution. Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), Dependent Care FSA, and Wellbeing functionality are expected to be added in the coming weeks. Importantly, as we continue to enhance the member and client websites, these demos will always reflect the true user experience with a step-by-step guided approach.

To view the demo, click on the link below:

https://www.healthequity.com/demo/welcome

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Benefits Managers
C O B R A
Service
May 17, 2021

COBRA eligibility turn around time improvements

An extensive push to leverage automation and streamline processes in updating COBRA eligibility is paying dividends for members and reducing noise for clients. With carrier updates now consistent within service-level agreements, the turnaround time has dropped by 85% and is increasing satisfaction in a critical experience event.

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Benefits Managers
Commuter
May 12, 2021

Resources: Return to Work 2021 ebook

As we progress toward a post-pandemic world, recent studies indicate many employers are eager to return to the office this year. Conversely, many employees want a more gradual transition. The disparity in their needs and expectations make returning to work a complex endeavor.

This timely ebook outlines four critical strategies for a post pandemic hybrid workplace.

• Optimize parking resources

• Support your people wherever they work

• Create healthy lifestyle incentive programs

• Provide dependent care support

To learn more about these four strategies, click the link below:

https://www2.healthequity.com/doclib/hqy/return-to-work-2021.pdf

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Benefits Managers
Service
May 10, 2021

Invoice inquiries being addressed in real time

We have expanded our capabilities to enhance the benefits professionals experience by standing up a team that specifically focuses on payment resolutions. Rather than having clients wait for call backs to their invoice inquiries, they can either transferred to the Payment Resolution team to get answers quickly. Additionally, the client can call that team directly.

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