This list highlights key enhancements we're working on. Since our team is constantly in motion, this list is not exhaustive and the items here are subject to change. We're always making minor upgrades behind the scenes to deliver a more remarkable experience.

MEMBERS

Single point to login Login to all HealthEquity websites and mobile apps with a single, unique login and security credential.

Easier expense management Whether you have one account or many, managing card transactions and claims will become easier in the new expense management center. In addition to an simple-to-navigate layout, there will also be improvements to how members identify the status of an expense and any important next steps that should be taken – without the need to consult the service center.

Higher substantiation rates Reducing the need for members to provide additional documentation for a recent card transaction is key to improving the reimbursement account experience. Recent enhancements have lifted rates by 8% to over 90% for FSA/HRA (and up to 96% when you include HSA), but we continue to look for ways to increase auto-substantiation rates even higher.

Qualified medical expense scanning on mobile app Members will be able to scan a barcode and determine whether an item meets the IRS definition of qualified medical expense for Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), or Health Reimbursement Arrangements (HRA)

Additional Luum and HealthEquity connectivity Single-sign-on will be available between Luum and HealthEquity websites and mobile apps. The integration will deliver a seamless experience for members enrolled in Luum’s commuter program in addition to other benefit accounts such as Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Wellness.

Expanding Member Help Center The Member Help Center, which was recently unveiled, will be made accessible to all our members through the member website. The Member Help Center provides tools to support members effectively and efficiently.

BENEFITS MANAGERS

Single point to login Benefits managers will be able to administer all their benefit accounts through one login, one set of credentials, and one location. Regardless of whether they’re using HealthEquity or WageWorks products, they will have one experience.

Faster online contributions with immediate Invoice creation and results Contribution system enhancements will allow our small employers who manually enter their HSA contributions online to no longer need to wait for their results in an email. Instead, they system will immediately generate an invoice and clients will see the processing results in the confirmation screen.

Simplify manual enrollments in the website For clients using both HealthEquity and WageWorks products, manual enrollments will be streamlined. The “one-and-done” enhancement removes the need to manually enter a member profile in each system. Moreover, the user interface (UI) will be updated to simplify navigation across the site.

BETA: Benefits Manager Help Center The Benefits Manager Help Center will provide tools specifically designed to help benefits managers administer healthcare accounts with greater ease and in-line education.

Single place to upload and manage all program files Whether a client uses HealthEquity or WageWorks products, file uploading will be done from the same online screen—thus further streamlining the process for administering various benefit accounts.

Additional Luum and HealthEquity connectivity Single-sign-on will be available between Luum and HealthEquity websites and mobile apps. The integration will deliver a seamless experience for benefits managers as they administer Luum’s commuter program in addition to other benefit accounts such as Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Wellness.

PARTNERS

Self-guided online demo for FSA, HRA, and more To help provide a complete picture of our total solution, our self-guided online demo will accurately represent the member and client experience around Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), Dependent Care FSA, Commuter and Wellbeing. Moreover, as we continue to enhance the member and client websites, these demos will always reflect the true user experience.

Expanded state continuation coverage We expect to expand administration for state continuation coverage to all states with an insurance continuation requirement. System enhancements will allow us to quickly configure and administer state continuation programs, while customizing it to the different requirements for each state. The offering can be paired seamlessly with our COBRA product to ensure compliance with all state and federal continuing coverage laws.