This list highlights key enhancements we're working on. Since our team is constantly in motion, this list is not exhaustive and the items here are subject to change. We're always making minor upgrades behind the scenes to deliver a more remarkable experience. Click the "Read More" button to see all the upcoming enhancements.
Expanding Member Help Center
The Member Help Center, which was recently unveiled, will be expanded to all members through the member website as well as the mobile apps. The Member Help Center provides tools to support members effectively and efficiently.
Single point to login
Login to all HealthEquity websites and mobile apps with a single, unique login and security credential.
Spanish option on IVR
Members will be able to receive instructions in Spanish through our Interactive Voice Response system, including the self-service handling of common questions (balance inquiry, replacement card order, etc.).
Improved claim substantiation
Enhanced behind the scenes claims matching and pooling functionality that will increase auto-claim substantiation rates.
Qualified medical expense scanning on mobile app
Members will be able to scan a barcode and determine whether an item meets the IRS definition of qualified medical expense for Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), or Health Reimbursement Arrangements (HRA)
Android app enhancements
Addressing issues that will improve stability and performance of the HealthEquity Android app.
Additional Luum connectivity
Single-sign-on will be available between Luum and HealthEquity websites and mobile apps. The integration will deliver a seamless experience for members enrolled in Luum’s commuter program in addition to other benefit accounts such as Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Wellness.
Streamlined COBRA Rate Renewal process A new online interface will allow clients to quickly update health plan information and rate details during COBRA open enrollment. This new feature will streamline administrative effort for clients and reduce processing time for open enrollment materials. It also ensures COBRA participants have the latest plan information and rate change notifications as early as possible.
Single point to login Benefits managers will be able to administer all their benefit accounts through one login, one set of credentials, and one location. Regardless of whether they’re using HealthEquity or WageWorks products, they will have one experience.
Faster online contributions with immediate invoice creation and results Contribution system enhancements will allow our small employers who manually enter their HSA contributions online to no longer need to wait for their results in an email. Instead, the system will immediately generate an invoice and clients will see the processing results in the confirmation screen.
BETA: Benefits Manager Help Center The Benefits Manager Help Center will provide tools specifically designed to help benefits managers administer healthcare accounts with greater ease and in-line education.
Single place to upload and manage all program files Whether a client uses HealthEquity or WageWorks products, file uploading will be done from the same online screen—thus further streamlining the process for administering various benefit accounts.
Additional Luum and HealthEquity connectivity Single-sign-on will be available between Luum and HealthEquity websites and mobile apps. The integration will deliver a seamless experience for benefits managers as they administer Luum’s commuter program in addition to other benefit accounts such as Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Wellness.
Streamlined COBRA Rate Renewal process To help reduce processing time and simplify open enrollment for COBRA, we will be introducing a new online interface that allows clients to quickly provide updated health plan information. This new interface will make it easier than ever for clients to provide health plan details and will ensure COBRA participants receive timely information about their health plan options.
Want more control over front end integrations? Our APIs will allow authorized partners to seamlessly, securely display information to their clients and members.
Expanded state continuation coverage
We expect to expand administration for state continuation coverage to all states with an insurance continuation requirement. System enhancements will allow us to quickly configure and administer state continuation programs, while customizing it to the different requirements for each state. The offering can be paired seamlessly with our COBRA product to ensure compliance with all state and federal continuing coverage laws.Read More
In preparation for this fall's open enrollment seasons we've released 9 new product videos to educate people considering a HealthEquity account. Popular engagement tools last year, we've enhanced the videos with professional filming and included background music and live video.
In addition we've updated the video pages to quick access to enroll in ongoing live webinars for people who want to get their personal questions answers. We've also added the ability to download videos directly, so benefits managers can easily add these powerful assets to their own company intranet pages or online benefits fairs.
See the on-demand videos or register for a live event yourself at the following link:Read More
Our Open Enrollment toolkit has received a number of enhancements to help make it easier for benefits professionals to enjoy a successful annual enrollment program.
The updated website and collateral includes the following:
Go to the link below to get everything you need to make OE as smooth as possible this year:Read More
All partner sales sites have been updated with updated content and a link to the new guided demo to use in sales conversations. Check them out on your custom sales site or via the standard sales site below.Read More
Our member education sites have been updated with our latest education content for all account types and an improved navigation, all in time for annual enrollment season.
The new experience also includes helpful account comparison information to help your people make the best decision for them during open enrollment. Additionally, an all new module for HealthEquity HSA clients includes an open enrollment dates and a countdown clock as well as client-specific HSA-qualified plan names and a custom enrollment link.
Clients with sites configured to their benefit offering and with a unique url have been updated to the new design automatically.
To check out our standard learn site, click on the following link:Read More
Many common myths get in the way of growing HSA adoption. From tax savings to retirement savings to health savings, our latest eBook debunks the 10 most popular myths that may be keeping your people from enrolling in an HSA qualified plan and getting the most out of their account.Read More