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upcoming
November 01, 2021

Upcoming enhancements (as of November 1, 2021)

This list highlights key enhancements we're working on. Since our team is constantly in motion, this list is not exhaustive and the items here are subject to change. We're always making minor upgrades behind the scenes to deliver a more remarkable experience. Click the "Read More" button to see all the upcoming enhancements.

MEMBERS

Expanding Member Help Center

The Member Help Center, which was recently unveiled and rolled out to savings account members, will be expanded to the COBRA participant website. The Member Help Center provides tools to support members effectively and efficiently.

Single point to login

Login to all HealthEquity websites and mobile apps with a single, unique login and security credential.

Improved claim substantiation

Enhanced behind the scenes claims matching and pooling functionality that will increase auto-claim substantiation rates.

Qualified medical expense scanning on mobile app

Members will be able to scan a barcode and determine whether an item meets the IRS definition of qualified medical expense for Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), or Health Reimbursement Arrangements (HRA)

Android app enhancements

Addressing issues that will improve stability and performance of the HealthEquity Android app.

Additional Luum connectivity

Single-sign-on will be available between Luum and HealthEquity websites and mobile apps. The integration will deliver a seamless experience for members enrolled in Luum’s commuter program in addition to other benefit accounts such as Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Wellness.

BENEFITS MANAGERS

Streamlined COBRA Rate Renewal process A new online interface will allow clients to quickly update health plan information and rate details during COBRA open enrollment. This new feature will streamline administrative effort for clients and reduce processing time for open enrollment materials. It also ensures COBRA participants have the latest plan information and rate change notifications as early as possible.

Single point to login

Benefits managers will be able to administer all their benefit accounts through one login, one set of credentials, and one location. Regardless of whether they’re using HealthEquity or WageWorks products, they will have one experience.

Faster online contributions with immediate invoice creation and results Contribution system enhancements will allow our small employers who manually enter their HSA contributions online to no longer need to wait for their results in an email. Instead, the system will immediately generate an invoice and clients will see the processing results in the confirmation screen.

BETA: Benefits Manager Help Center

The Benefits Manager Help Center will provide tools specifically designed to help benefits managers administer healthcare accounts with greater ease and in-line education.

Single place to upload and manage all program files

Whether a client uses HealthEquity or WageWorks products, file uploading will be done from the same online screen—thus further streamlining the process for administering various benefit accounts.

Additional Luum and HealthEquity connectivity

Single-sign-on will be available between Luum and HealthEquity websites and mobile apps. The integration will deliver a seamless experience for benefits managers as they administer Luum’s commuter program in addition to other benefit accounts such as Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Wellness.

PARTNERS

Streamlined COBRA Rate Renewal process To help reduce processing time and simplify open enrollment for COBRA, we will be introducing a new online interface that allows clients to quickly provide updated health plan information. This new interface will make it easier than ever for clients to provide health plan details and will ensure COBRA participants receive timely information about their health plan options.

APIs

Want more control over front end integrations? Our APIs will allow authorized partners to seamlessly, securely display information to their clients and members.

Expanded state continuation coverage

We expect to expand administration for state continuation coverage to all states with an insurance continuation requirement. System enhancements will allow us to quickly configure and administer state continuation programs, while customizing it to the different requirements for each state. The offering can be paired seamlessly with our COBRA product to ensure compliance with all state and federal continuing coverage laws.

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New
partner
November 15, 2021

New HSA APIs for partners

Partners (health plans, retirement plan administrators, etc.) can leverage our latest APIs to pull HealthEquity data into their applications.

Our easy to use RESTful APIs now offer HSA balance data and recent transactions with clear documentation and a start-up guide to help developers get up to speed quickly.

Look out for the forthcoming development and additional APIs in 2022.

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New
mobile app
H S A
Investments
Members
November 04, 2021

Manage HSA cash from your mobile device

Now members can manage their HSA cash options selection in the mobile application.

Eligible members will be notified when new rate options are available, and can select those new rates right from their mobile device.

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New
Members
Service
November 02, 2021

IVR support for Spanish speaking members

Members can now receive instructions in Spanish through our Interactive Voice Response system, including the self-service handling of our most common questions (balance inquiry, replacement card order, etc.).

Early feedback has been exceedingly positive as we estimate ~40,000 members will take advantage of this improved service option annually.

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New
October 28, 2021

Expanded Member Help Center

The Member Help Center, which was recently unveiled, has been expanded to all HSA members through the member website as well as the mobile apps. The Member Help Center provides tools to support members effectively and efficiently.

Read More
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New
benefits advisors
partner
Benefits Managers
Investments
H S A
Members
October 14, 2021

HSA Guidebook 15th Edition

Employers and individuals alike will appreciate the latest edition of the definitive guide to HSAs. Readers will get fresh insights and strategies in the 15th edition of The Complete HSA Guidebook: How to make Health Savings Accounts work for you.

The updated guidebook is available to you for free. Download your copy to find:

  • New sections presented in an easy-to-read, sequential format
  • Reorganized chapters that flow from basic to advanced information
  • New chapter introductions
  • End-of-chapter summaries with quick, on-the-go takeaways
  • Over 30 tangible examples of how HSAs help Americans save on healthcare

Access your free copy here:

The Complete HSA Guidebook

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