This list highlights key enhancements we're working on. Since our team is constantly in motion, this list is not exhaustive and the items here are subject to change. We're always making minor upgrades behind the scenes to deliver a more remarkable experience. Click the "Read More" button to see all the upcoming enhancements.
Expanding Member Help Center
The Member Help Center, which was recently unveiled, will be expanded to all members through the member website as well as the mobile apps. The Member Help Center provides tools to support members effectively and efficiently.
Single point to login
Login to all HealthEquity websites and mobile apps with a single, unique login and security credential.
Spanish option on IVR
Members will be able to receive instructions in Spanish through our Interactive Voice Response system, including the self-service handling of common questions (balance inquiry, replacement card order, etc.).
Improved claim substantiation
Enhanced behind the scenes claims matching and pooling functionality that will increase auto-claim substantiation rates.
Qualified medical expense scanning on mobile app
Members will be able to scan a barcode and determine whether an item meets the IRS definition of qualified medical expense for Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), or Health Reimbursement Arrangements (HRA)
Android app enhancements
Addressing issues that will improve stability and performance of the HealthEquity Android app.
Additional Luum connectivity
Single-sign-on will be available between Luum and HealthEquity websites and mobile apps. The integration will deliver a seamless experience for members enrolled in Luum’s commuter program in addition to other benefit accounts such as Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Wellness.
Streamlined COBRA Rate Renewal process A new online interface will allow clients to quickly update health plan information and rate details during COBRA open enrollment. This new feature will streamline administrative effort for clients and reduce processing time for open enrollment materials. It also ensures COBRA participants have the latest plan information and rate change notifications as early as possible.
Single point to login Benefits managers will be able to administer all their benefit accounts through one login, one set of credentials, and one location. Regardless of whether they’re using HealthEquity or WageWorks products, they will have one experience.
Faster online contributions with immediate invoice creation and results Contribution system enhancements will allow our small employers who manually enter their HSA contributions online to no longer need to wait for their results in an email. Instead, the system will immediately generate an invoice and clients will see the processing results in the confirmation screen.
BETA: Benefits Manager Help Center The Benefits Manager Help Center will provide tools specifically designed to help benefits managers administer healthcare accounts with greater ease and in-line education.
Single place to upload and manage all program files Whether a client uses HealthEquity or WageWorks products, file uploading will be done from the same online screen—thus further streamlining the process for administering various benefit accounts.
Additional Luum and HealthEquity connectivity Single-sign-on will be available between Luum and HealthEquity websites and mobile apps. The integration will deliver a seamless experience for benefits managers as they administer Luum’s commuter program in addition to other benefit accounts such as Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Wellness.
Streamlined COBRA Rate Renewal process To help reduce processing time and simplify open enrollment for COBRA, we will be introducing a new online interface that allows clients to quickly provide updated health plan information. This new interface will make it easier than ever for clients to provide health plan details and will ensure COBRA participants receive timely information about their health plan options.
Want more control over front end integrations? Our APIs will allow authorized partners to seamlessly, securely display information to their clients and members.
Expanded state continuation coverage
We expect to expand administration for state continuation coverage to all states with an insurance continuation requirement. System enhancements will allow us to quickly configure and administer state continuation programs, while customizing it to the different requirements for each state. The offering can be paired seamlessly with our COBRA product to ensure compliance with all state and federal continuing coverage laws.Read More
Employers and individuals alike will appreciate the latest edition of the definitive guide to HSAs. Readers will get fresh insights and strategies in the 15th edition of The Complete HSA Guidebook: How to make Health Savings Accounts work for you.
The updated guidebook is available to you for free. Download your copy to find:
Access your free copy here:Read More
A new survey of 1,000 Americans from HealthEquity shows a direct link between flexible benefits and employee satisfaction. As millions change jobs, looking for new opportunities and even new careers, organizations with rewarding, flexible benefits will be better positioned to attract and retain top talent.
Download this eBook to see the latest research. You’ll get unique insight into employee preferences and expectations, along with simple strategies to deliver a winning benefits lineup.
- The resilience of HSAs
- Why commuting is a source of frustration
- Expectations for remote work
- The value of flexible benefits and schedules
- And more
Download your copy of the eBook here:Read More
Starting today and running through November 19th, our help center will be available on all public open enrollment sites and webinar pages.
The new help feature will leverage the same bots used within the member website to answer questions and serve up short articles. Additionally, live chat with a HealthEquity member services team member will be available from 8am until 6pm MST through November 19th to help members and potential members get the answers and help they need during the vitally important Open Enrollment period.
Check it out for yourself by going to the link below and clicking on the purple help icon in the lower right of the page.Read More
A number of improvements have been delivered to dramatically reduce the amount of time it takes for calendar year FSA, RA, and DCFSA funding deposits to process and we now expect Jan 1, 2022 to take under an hour.
Activity such as enrollment, balance displays, card updates, etc will all benefit from the decreased processing time. The biggest gains will be seen on our busiest days for enrollment, such as July 1 and October 1 with January 1 receiving the largest benefit... but we hope you will take New Year's Day off while our team is quickly processing your funding transactions.Read More
The COBRA report manager now includes a premium allocation report to help benefit managers facilitate carrier billing reconciliation and premium remittance.
The detailed new report includes plan-level breakdown of premiums collected by HealthEquity as well as carrier, plan name, coverage type, coverage code and coverage tier. Further, key payment types such as collected premiums, members refunds, and payment reversals associated with insufficient funds are part of the report.
Go to the Report Manager and run the report for yourself to see how much easier reconciliation and premium remittance can be.Read More