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upcoming
May 03, 2021

Upcoming Enhancements (as of May 3, 2021)

This list highlights key enhancements we're working on. Since our team is constantly in motion, this list is not exhaustive and the items here are subject to change. We're always making minor upgrades behind the scenes to deliver a more remarkable experience.

MEMBERS

Single point to login Login to all HealthEquity websites and mobile apps with a single, unique login and security credential.

Easier expense management Whether you have one account or many, managing card transactions and claims will become easier in the new expense management center. In addition to an simple-to-navigate layout, there will also be improvements to how members identify the status of an expense and any important next steps that should be taken – without the need to consult the service center.

Higher substantiation rates Reducing the need for members to provide additional documentation for a recent card transaction is key to improving the reimbursement account experience. Recent enhancements have lifted rates by 8% to over 90% for FSA/HRA (and up to 96% when you include HSA), but we continue to look for ways to increase auto-substantiation rates even higher.

Qualified medical expense scanning on mobile app Members will be able to scan a barcode and determine whether an item meets the IRS definition of qualified medical expense for Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), or Health Reimbursement Arrangements (HRA)

Additional Luum and HealthEquity connectivity Single-sign-on will be available between Luum and HealthEquity websites and mobile apps. The integration will deliver a seamless experience for members enrolled in Luum’s commuter program in addition to other benefit accounts such as Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Wellness.

Expanding Member Help Center The Member Help Center, which was recently unveiled, will be made accessible to all our members through the member website. The Member Help Center provides tools to support members effectively and efficiently.

BENEFITS MANAGERS

Single point to login Benefits managers will be able to administer all their benefit accounts through one login, one set of credentials, and one location. Regardless of whether they’re using HealthEquity or WageWorks products, they will have one experience.

Faster online contributions with immediate Invoice creation and results Contribution system enhancements will allow our small employers who manually enter their HSA contributions online to no longer need to wait for their results in an email. Instead, they system will immediately generate an invoice and clients will see the processing results in the confirmation screen.

Simplify manual enrollments in the website For clients using both HealthEquity and WageWorks products, manual enrollments will be streamlined. The “one-and-done” enhancement removes the need to manually enter a member profile in each system. Moreover, the user interface (UI) will be updated to simplify navigation across the site.

BETA: Benefits Manager Help Center The Benefits Manager Help Center will provide tools specifically designed to help benefits managers administer healthcare accounts with greater ease and in-line education.

Single place to upload and manage all program files Whether a client uses HealthEquity or WageWorks products, file uploading will be done from the same online screen—thus further streamlining the process for administering various benefit accounts.

Additional Luum and HealthEquity connectivity Single-sign-on will be available between Luum and HealthEquity websites and mobile apps. The integration will deliver a seamless experience for benefits managers as they administer Luum’s commuter program in addition to other benefit accounts such as Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or Wellness.

PARTNERS

Self-guided online demo for FSA, HRA, and more To help provide a complete picture of our total solution, our self-guided online demo will accurately represent the member and client experience around Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), Dependent Care FSA, Commuter and Wellbeing. Moreover, as we continue to enhance the member and client websites, these demos will always reflect the true user experience.

Expanded state continuation coverage We expect to expand administration for state continuation coverage to all states with an insurance continuation requirement. System enhancements will allow us to quickly configure and administer state continuation programs, while customizing it to the different requirements for each state. The offering can be paired seamlessly with our COBRA product to ensure compliance with all state and federal continuing coverage laws.

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partner
H S A
April 28, 2021

Guided member and client online demonstration site

Our intuitive, self-guided online demo helps benefits advisors and health plan partners deliver confident demonstrations of actual member and client experience with HealthEquity’s website. The demo walks step-by-step through the member and client homepage and Health Savings Account (HSA) functionality as well as the new member mobile app experience.

To help provide a complete picture of our total solution, demos on Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), Dependent Care FSA, Commuter and Wellbeing member and client functionality are forthcoming. Moreover, as we continue to enhance the member and client websites, these demos will always reflect the true user experience.

To view the demo, click on the link below:

https://www.healthequity.com/demo/welcome

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Benefits Managers
Commuter
April 22, 2021

Case Study: A flexible commute solution at Expedia

The Expedia Group Case Study: How a phased commute program led to longstanding behavior change, is here. This study details the policies, programs, and technology implemented by Expedia Group over the past five years. It's a blueprint for employers everywhere who are looking to create a flexible, safe, and employee-first commute program as we return to offices later this year.

By implementing flexible commute policies, Expedia Group was able to:

• Improve employee commute satisfaction each year since 2016

• Achieve a 46% drop in single occupancy commuters, freeing up parking spaces and fostering community relations

• Increase use of all sustainable commute options—proving that flexibility and choice is key to achieving lasting commute program success

Read the Expedia case study now.

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Commuter
mobile app
Members
April 21, 2021

Luum: Integration with Lyft Commutes

To provide greater flexibility and convenient mobility options for commuters, we have integrated with Lyft. Participants can access rides directly within the Luum app and pay for those rides through an employer-provided commute subsidy. The employee’s credit card is never charged.

This integration brings Lyft into our comprehensive commute platform. That means greater controls around how and when commuters can access shared rides, increased data around how employees are using these rides, and – with our comprehensive commuter benefits overview – assurance that the subsidies provided are used exactly as intended.

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Benefits Managers
C O B R A
April 12, 2021

Secure site for clients to confirm eligibility for COBRA subsidy

The American Rescue Plan Act, which was signed into law last month, will have a significant impact on Consolidated Omnibus Budget Reconciliation Act (COBRA) subsidies. In response, we have set up a secure site to help clients navigate the changes and administer COBRA subsidies for eligible individuals.

COBRA clients are provided an email with instructions on how to access the site. Once in, clients will be able to complete key tasks:

• Review their COBRA-eligible individuals. These individuals could have COBRA or were eligible but never elected for the coverage.

• Verify who is eligible for the COBRA subsidy.

• Opt-in for us to send and administer the required subsidy and associated notices on their behalf.

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Benefits Managers
C O B R A
April 12, 2021

Secure COBRA Password Reset

Clients and partners using HealthEquity Consolidated Omnibus Budget Reconciliation Act (COBRA) services can now access their accounts quickly and easily—even if they have forgotten their password. Our redesigned COBRA login page features a self-service option for resetting a password and regaining account access in a matter of moments. Clients will be asked to provide their username and email address and a secure link will be sent to them via email. That email will provide a link and simple instructions to begin the password reset process and allow them to access their account in a few simple steps.

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